S.H.I.E.L.D Support Program

Full Lifecycle Management for Your Security Infrastructure

Protect Your Investment.
Lower Your Total Cost of Ownership.

Many organizations struggle with security system complexity, downtime and runaway costs due to aging infrastructure. Assembled over many years to address evolving security needs, disparate system components may be out of vendor support, don’t always work well together and generally require a high level of attention from your best security and IT resources. And when something breaks, response time can be measured in days, leading to downtime that can leave your people, property and data vulnerable.

As threats continue to evolve, aging infrastructure will become increasingly less likely to efficiently address new threats and compliance needs. Through a collaborative process, IST will work with you to define a customized program that will align your day-to-day operation requirements within your budget constraints.

S.H.I.E.L.D Support Program
To address these common challenges, IST developed the S.H.I.E.L.D Full Lifecycle Support Program to modernizing security infrastructure for peak reliability, minimal downtime and lower cost of ownership.

“Full Lifecycle Management” means IST stays with you throughout the lifecycle of your security system to ensure maximum protection and minimal downtime for one predictable fee. With S.H.I.E.L.D, you’ll have a redundant, reliable system optimized to secure modern vulnerabilities and future-proofed to handle emerging threats with ongoing maintenance from industry experts.

As business needs, compliance pressures and threats evolve, you have access to IST’s top security experts who can proactively keep your organization a step ahead of constant changes in the security and compliance landscape. By outsourcing infrastructure management to IST through S.H.I.E.L.D, your security and IT resources will spend less time responding to system failures and more time supporting your business objectives. And when problems arise, response time is measured in hours, not days. In addition, S.H.I.E.L.D can provide full- or part-time personnel to monitor and operate your system.

By putting your security infrastructure under the S.H.I.E.L.D Support Program, you can keep your organization secure from every angle and always have the support you need without excess costs you don’t.

SUPPORTING your security needs through 24/7 real-time response center
HELPING you prevent issues with ongoing maintenance
INFORMING you about changes in the technology landscape that impact your day-to-day operation
ENHANCING your solution as your security requirements evolve
LISTENING to your needs and offering recommendations for improvement
DELIVERING an array of support services customized to your needs